Return / Exchange Policy
At Ruby Red, we have a no-hassle return policy. We want to make sure that our customers are completely satisfied. If for any reason you are not happy with your selection, you can exchange the item, or return it for store credit on future purchases.
We will exchange items returned in new, unused and resalable condition. The item or items must be in original undamaged packaging. Also, any accessories or extras that may have been included with the delivery within fourteen (14) days of purchase. Delivery fees are non-refundable.
All returns without original packaging will be refused; all items returned in used condition will not be accepted.
We DO NOT allow returns or exchanges on the following items: Accessories or Items purchased on sale.
To return or exchange an item, Download Return/Exchange form here. Please indicate the reason for the return/exchange. If you would like an exchange, please provide the item number and size you need.
The Return/Exchange form and invoice should be emailed to firstname.lastname@example.org. Refund/exchange will be processed within 1-2 business days of receiving them returned item provided that the above return conditions are satisfied.